For the past few weeks, regulated entities have had to adapt and adjust the way they go about their business. This is because of the work from home setup and social distancing guidelines. While being able to work from home presents itself with a lot of advantages, it still carries some negatives along with it, especially for companies who are used to the office setup. Most employees in regulated entities have been working remotely, which is why concerns regarding their compliance have risen.
Supervising communications and retaining policies are still to be implemented, making it much tougher for the employees since the governing bodies are still hard at work. Challenges like the use of new communication tools have been commonly seen since the pandemic started. Because of the crisis, the markets are volatile too.
To cope with all of this, we suggest that companies should audit all communications after the crisis. Important business records should be retained. Archive text messages and other mobile communications. Sensitive communications should also be protected through encryptions so that both clients and employees retain their trust for one another.
Lastly, it is best if companies can prepare their employees to meet the regulatory requirements. They need to be equipped with the necessary tools to minimize the risks presented by the market during this crisis. To learn more about this topic, here is an infographic by Telemessage. Telemessage’s services can help you with Whatsapp call recording and other compliance needs you may have, so check them out.